Delivery Driver Assistant
We are looking for a responsible delivery driver assistant that will travel with van drivers to distribute products promptly to our customers. You will represent our company in a professional and cost effective manner aiming at increasing profitability and customer satisfaction.
If you love interacting with different customers and a wide range of different sectors in business, then this position is the best option for you. You will be given basic details on the job, which would give you more insight into what the role entails.
Location: Ades Charlton London
Responsible To: Sales Manager
Contract Status: Permanent part time/full time. 6 months probation
Helping to load goods into the van for delivery to customers.
Making sure that the goods are loaded securely and will not move or get damaged in transit.
Helping to find the best route for the journey by map reading or using either satellite navigation (satnav) or global positioning system (GPS) Software.
Guiding the van driver to reverse and park.
Unloading the van and carring the goods into the customer's premises or home.
Getting POD (point of delivery) signatures and perhaps taking payment or orders.
Helping to clean the vehicle.
Proven working experience as a delivery driver assistant.
Ability to operate forklifts in a variety of weather and traffic conditions (Is a plus).
Excellent organisational and time management skill.
High school degree.
Converting the customers sales order into invoices and raising customers credit notes.
Allocation of customers payments on to a high level of accuracy, verifying the customers balance and customers account reconciliations.
Ensuring due diligence are completed on customer accounts to ensure risk is reduced.
Timely aged debt reviews and producing aged debt report.
Sole responsibility of the debt collection for all customers.
Sending the customers statement via email, letters etc.
Contacting customers via the telephone, email and letter, chase outstanding debts.
Checking the credit score of customers before giving credit limit.
Resolving the issues raised by customers and colleagues efficiently and effectively.
Investigate and respond to any customers' queries and enquiries.
Identify and escalate high risk accounts.
Ledger housekeeping' including matching and establishment of a Debt recovery.
procedure including the obtaining of legal input where applicable.
Reporting directly to the Accounts Manager.
Plus other ad hoc duties.
Ability to work under pressure.
Confident and enthusiastic.
Ability to follow procedure correctly.
Hands on, roll off sleeves, get on the shop floor approach.
Ability to work within a team.